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All merchandise shipped from a Golden City USA Inc. distribution center is subject to the following sales return or exchange policy: all shipping errors, such as overages, shortages, damages /or incorrect product must be reported to your sales representative or a customer service representative within 3 business days, and the sales return or exchange must be finalized within 7 days. Original invoice or invoice number is required. E-mail: firstname.lastname@example.org to request a return or exchange. Include pictures, videos, detailed description, and any other material to describe the reason for return or exchange. After we have approved the request, you will be e-mailed instructions on how to return the product. If for any reason the request is denied, please do not send the merchandise to us. We cannot accept it, and you will be solely responsible for any charges /or fees. Notify us after you have sent the merchandise back, so that we may follow up accordingly. Merchandise must be in original packaging and resalable condition. If the packaging has been bent, creased, or the ties inside the pack have been opened, tampered with, or is not in its original condition, the product is unable to get returned, exchanged, or given credit for. The original shipping fees will not be refunded unless the fault was our own.
If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale items are non-refundable. We cannot accept returns or exchanges of certain items, including: ‘clearance’, ‘final sale’, ‘promotions’. All returns are subject to a 15% restocking fee. The restocking fee is determined by the condition of your return item. If you would like to cancel an order that you have placed, please email us right away so we can cancel and issue you a refund before the item is shipped out.